Europe · guided day tours · rail-style departure codes
Booking sequence
02Five steps, and no money changes hands before a person answers you. Every reply carries the departure code, the group cap and the all-in from price in EUR with the UAH equivalent beside it.
Pick a departure and send the request form with traveller count, preferred date and any access needs. No card details are collected at this point.
We confirm available seats against the printed group cap, the walking profile and the seated breaks for your date. Requests are read between 09:00 and 18:00 Kyiv time.
You receive the departure code, meeting point, start time, total walking distance and the reserved entries in writing. The price quoted is the final from price, with the not-included list attached.
A 20% deposit holds your seats for 48 hours after confirmation. Card and bank transfer both settle in EUR; the balance date is printed in the payment stages table below.
Seven days before departure we send the guide contact, the meeting point pin and the packed-day timetable as a PDF. Balance is due at that point, never earlier.
The money side is printed in full in the cancellation ladder and the payment stages tables on this page, and if that balance changes, if we cancel explains what happens next.
Cancellation ladder03
Notice counts from the day your written cancellation reaches us, not the day you post it. The shares below apply to the full tour price per traveller and are printed here so you can price your own risk before any payment leaves your account.
| Window before departure | We retain | You receive |
|---|---|---|
| 31 days or more | EUR 25 admin fee | Full balance less fee |
| 30 to 15 days | 25% | 75% |
| 14 to 8 days | 50% | 50% |
| 7 to 3 days | 75% | 25% |
| 48 hours or less | 100% | None |
Three charges, each printed before you pay. The deposit holds your seats and the departure code, the balance falls due on a fixed date, and documents follow at no cost.
| Stage | When | Amount | What it releases | Method |
|---|---|---|---|---|
| 01 Deposit | On confirmation, same day | 20% of the tour price, minimum EUR 90 | Seats held and route code issued on the draft voucher | Card or bank transfer |
| 02 Balance | 45 days before departure (60 for Signature and private) | Remaining 80% | Final voucher, meeting point and guide contact | Card, bank transfer, or UAH settlement |
| 03 Documents | 7 days before departure | No charge | E-tickets, walking notes and the printed itinerary | |
| 04 Optional extras | On tour, paid to the supplier | Local rates, itemised | Entries or meals not marked reserved | Cash in EUR, card where accepted |
Nothing is charged before a stage is confirmed to you in writing, and card details are never stored on our side. Amounts not paid by their date follow the cancellation ladder.
If we cancel
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Standard departures are confirmed from 6 travellers, Signature departures from 4, and private departures from the first booking. If a minimum is not reached, the decision is taken 21 days before the start date and we write to you the same working day, before any balance is collected.
| Situation | When you hear from us | What you can choose | Money back |
|---|---|---|---|
| Minimum group not reached | 21 days before the start date | Move to any other dated departure, or cancel with a full refund | Within 5 working days |
| You move to a more expensive date | Within 10 days of our notice | Your booked rate is held and we absorb the difference | Nothing extra to pay |
| Access closure or severe weather on the route | As soon as the closure is confirmed | Full refund, or a 10% credit note toward any later 2026 departure | Within 5 working days |
| Guide illness or rail strike with no replacement route | 48 hours before the start, or less | Full refund, or a same-week departure where seats exist | Within 5 working days |
The deadlines that sit before a start date are listed on the cancellation ladder, and the amounts tied to each stage are on payment stages. The legal wording sits in our Cancellation and Refund Policy. Prefer to pick a date instead? See all departures.